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ServiceNow has become a pivotal tool in IT Service Management (ITSM), streamlining workflows and improving IT operations across industries. Known for its flexibility and scalability, ServiceNow is used by numerous global enterprises to enhance productivity, optimize workflows, and ensure seamless customer experiences.
Below, we explore the top companies utilizing ServiceNow and how they leverage it for operational excellence.
Coca-Cola leverages ServiceNow’s IT Service Management (ITSM) to unify IT operations and improve efficiency, particularly within Coca-Cola Beverages Africa (CCBA).
This adoption has helped centralize IT processes across its regional operations, significantly enhancing support for remote employees and reducing incident response times.
With ServiceNow, Coca-Cola’s African division can address and monitor IT issues more seamlessly, reducing service complexities and enhancing employee productivity.
The platform’s self-service capabilities allow for efficient incident reporting, while automated processes help reduce IT costs and streamline upgrades .
General Electric (GE) employs ServiceNow across its various business segments, helping manage its vast and complex IT ecosystem.
By adopting ServiceNow, GE can automate incident workflows and improve resource management, which enables teams to focus on innovation and efficient operations.
ServiceNow also supports GE’s global operations by providing centralized IT visibility. This aids in maintaining system resilience and responding effectively to service issues, enhancing overall operational efficiency.
Siemens uses ServiceNow to advance its digital transformation by streamlining service delivery and IT support. With ServiceNow’s automation and analytics capabilities, Siemens can monitor IT services in real time, reducing downtime and improving response efficiency.
This integration supports Siemens’ commitment to innovation, allowing it to manage its vast service networks efficiently. ServiceNow helps Siemens maintain a consistent IT environment across different sectors, optimizing productivity and minimizing disruptions .
AT&T employs ServiceNow to enhance its IT infrastructure and operational efficiency, focusing on support for its large-scale telecom network and service offerings.
The platform allows AT&T to manage incidents, automate workflows, and improve response times across its extensive customer base, ensuring consistent service delivery.
Additionally, ServiceNow supports AT&T’s 5G infrastructure, integrating advanced IT service management (ITSM) solutions to contribute to quicker, more reliable customer experiences.
Deutsche Bank leverages ServiceNow to modernize its IT operations and optimize risk management. ServiceNow’s capabilities allow Deutsche Bank to benefit from streamlined workflows and a centralized incident and problem management system.
The platform enhances the bank’s regulatory compliance and operational risk framework, which are vital for a global financial institution, by providing real-time monitoring and control across its IT services.
Unilever utilizes ServiceNow for IT and HR process automation, enabling the company to improve service delivery across its diverse product lines and global workforce.
With ServiceNow’s integration, Unilever manages its complex supply chain processes more effectively, reducing delays and improving visibility.
The platform enhances employee satisfaction by streamlining IT support and HR service requests through self-service options.
Pfizer uses ServiceNow to optimize its IT services in support of critical pharmaceutical operations, ensuring minimal downtime and effective resource management.
The platform’s workflow automation and analytics capabilities help Pfizer maintain uninterrupted production and distribution processes, which are crucial for drug manufacturing and supply.
ServiceNow also enhances Pfizer’s response capabilities in its global operations.
Verizon uses ServiceNow to streamline its IT service and operations management, which supports its vast telecommunication infrastructure.
Verizon has improved its incident response times and operational efficiency by implementing ServiceNow.
The platform assists in managing Verizon’s expansive IT assets, supporting rapid deployment of network services, particularly for its 5G infrastructure, thus ensuring high service reliability.
Founded: 1983
Revenue: $136.8 billion
Employee Size: 117,100 globally
Essential Products: Telecommunications, digital media, and technology.
Abbott employs ServiceNow for IT and operations management, facilitating enhanced support across its healthcare and medical device divisions.
With ServiceNow’s centralized platform, Abbott manages its complex supply chain and regulatory compliance more effectively, providing streamlined workflows that support product innovation and distribution.
IBM has partnered closely with ServiceNow, integrating it with IBM’s Watson AI to improve IT operations. This joint solution leverages AI to enhance IT service management, providing IBM with predictive analytics that reduces incident resolution times.
This integration allows IBM to maintain service continuity and optimize digital transformation processes for both internal operations and client-facing services.
Founded: 1911
Revenue: $60.5 billion
Employee Size: 288,300 globally
Essential Products: Cloud computing, AI, consulting, and enterprise software
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ServiceNow has become an essential tool for top global companies, enabling them to streamline IT service management and optimize operations across various industries.
From Coca-Cola’s regional IT unification to IBM’s AI-enhanced service management, each enterprise leverages ServiceNow’s advanced capabilities to boost efficiency, reduce response times, and enhance user experience.
These implementations highlight how ServiceNow facilitates seamless workflows and scalable solutions in industries ranging from telecommunications to healthcare.
For businesses aiming to connect with these ServiceNow users, CampaignLake offers targeted, up-to-date lists to help drive efficient, high-impact marketing campaigns that connect directly with decision-makers and foster long-term engagement.
ServiceNow automates IT processes, enhances incident management, and streamlines service delivery, leading to greater efficiency and reduced downtime.
Targeting ServiceNow users can help companies reach large enterprises that value streamlined operations and are likely to invest in complementary solutions.
CampaignLake offers customizable lists based on factors like industry, location, and job roles to ensure precise targeting.
CampaignLake is a leading B2B database provider, delivering top-notch industry-specific data solutions to meet your unique needs. We offer human-verified and up-to-date B2B data to fuel your business growth.